Shipping policy

Pre-orders

Pre-order items ship on or around the estimated ship date listed on the product page. We'll email you when your order ships. If anything changes the timeline, we'll let you know right away. If your order includes both pre-order and in-stock items, the full order ships when the pre-order item is available.

Shipping costs

Shipping costs are shown at checkout before you pay. Free shipping offers, when available, are noted on the product page or at checkout.

Processing and delivery (U.S.)

Orders placed after the pre-order period ship within 2–3 business days. U.S. orders ship via USPS and usually arrive within 2–5 business days after shipping. Delivery times are estimates and can vary with carrier delays, weather, and holidays.

Tracking

You'll receive an email with your tracking number as soon as your order ships.

Address accuracy

Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, email us at info@keaoco.com as soon as possible, and we'll do our best to update it before your order ships.

Lost or stolen packages

If your tracking shows delivered but you can't find your package, check with neighbors and your local post office first, then contact us at info@keaoco.com and we'll help you file a claim with the carrier.

Damaged orders

If your journal arrives damaged, please see our Refund Policy for how we'll make it right.

International orders

International orders ship via DHL Express or another international carrier. Shipping costs, duties, and import taxes are calculated and included at checkout, so there are no surprise fees on delivery. Delivery times vary by destination. International orders are final sale, except for items that arrive damaged. See our Refund Policy for details.

Questions

Email us at info@keaoco.com.